Order Terms for Products Available for Sale on the Site
To Place an Order: Please gather your items in the shopping cart and submit, or contact Customer Service at 877-367-3015, email to firstname.lastname@example.org, or FAX to 650-238-1100.
Minimum Opening Order: $250 per destination.
Minimum Reorder: $150 per destination. $50 per destination if order contains only invitations. 3 Box minimum per item for invitations. $10 under minimum charge will be applied if either the $50 invitation only or 3 Box minimums are not met. Orders under $150 minimum not allowed for products other than invitations.
Minimum Quantity: All items subject to case pack / boxed set quantities.
Payment: Visa, Mastercard, American Express and Discover are accepted.
Backorders: All backorders will be shipped unless otherwise noted on order.
Shipments: Shipments are FOB South San Francisco, CA. Default is UPS Ground unless otherwise noted on order. Charges are 15% for shipping to the continental US. Other locations or Priority Air – call for rates.
Damage Claims: All claims for defective merchandise must be made to Customer Service within 10 days of receipt of goods. Claims resulting from shipping damage must be filed with the freight carrier.
Return Policy: Returns must be authorized by Customer Service within 10 days of receipt of goods and are for credit only. A 25% restocking fee will be charged on all returned items and the customer is responsible for the freight charges on returned goods. Unauthorized returns will be refused.
Cancellation Policy: Cancellation of an order must be provided in writing, via fax or email to Customer Service, at least 10 days prior to requested ship date. Any order cancelled after production has begun is subject to a restocking fee.